Did you know that NASA can perform steering alignments on the Mars Rover from thousands of miles away? That's pretty impressive, but when you think about it, a steering alignment isn't terribly complicated. What about troubleshooting a high tech, extremely precise laser guided measuring system from thousands miles away, now you're talking. But that is exactly what Joey Kramer and the rest of the technical support team at Chief do everyday.Today we are talking with Joey Kramer, Collision International Technical Service Consultant for Chief. Joey is part of the support team that helps trouble shoot issues with Chief's highly technical tools and equipment. Chief's support team has a huge responsibility when it comes to the satisfaction of our customers, and Joey is no exception.
Topics: Power Behind the Pull
Spending a little time at the beginning of a job can save you a ton of time on the back end. That’s true in almost every profession. But it’s especially true in a collision repair shop.
Topics: Auto Body Repair
Wow, 100 blogs! That went by pretty fast. But when you’re one of the top equipment manufacturers in an ever changing industry, you’ve got lot of information to get out. That’s why we decided to sit back, take a breather and reminisce (blog about) the 5 most important things we’ve come to know over 100 posts.
The techs who have the best training will provide the best repairs. And when you work in an industry that goes through frequent transitions and adjustments, that training needs to be ongoing. Chief University is dedicated to providing up-to-date auto tech training on the latest industry advancements, with a combination of classroom instruction and hands-on learning. One shift in the auto industry – and consequently the collision repair industry – is the rise of aluminum. Our Aluminum Damage Analysis and Repair Technology course is designed to teach appraisers and repair techs how aluminum is being used today, plus how working with it differs from more common materials.
As soon as one of the trucks in your fleet is out of commission, the clock starts ticking. Downtime means down revenue, so getting your vehicle back on the road as soon as possible is essential. Doing repairs in-house is a great way to gain more control of the process. When you perform maintenance and collision repairs in your own shop, you and your team get to decide what to prioritize and how to handle the process. Done right, it can help you get vehicles back on the road faster and save money.
Topics: Heavy Duty
When running a collision repair shop, change is inevitable. In order to beat your competition and keep your customers happy, you have to introduce new technologies and procedures. Anytime you make operational changes, your employees need to change, too. But people generally resist change. They do things they way they do them, and who are you to tell them they’re going to have to do things differently? Well, you’re the shop owner. And you get to make any change you like. But to have things go as smoothly as possible, you need to recognize and manage your employees’ resistance.
Fleet repair and maintenance is a big cost for any company, and for some, it makes sense to move that work in-house. Doing so gives you more control over important decisions like which vehicles to repair first, ultimately helping you keep your trucks moving and making money. Before you make the move, it’s smart to have an idea of what you’ll need to change, update or invest in. Our ebook, “In-House Fleet Maintenance,” will help you sort through the process with a look at:
Topics: Heavy Duty
If you’re a responsible shop owner (and we bet you are), safety is already on your mind. You don’t want to get on the wrong side of OSHA inspections, and more importantly, you’d hate for a member of your team to get hurt. But the truth is, it might not be a priority for your employees. To really protect your staff, it’s important to move safety to the forefront for everyone in your shop. The following tips can help you do it.
How many collision shops can service a Toyota Prius? How many a can do frame pulls on a Ford F-150? We assume the answer is nearly all of them, but how many can make repairs on a school bus or a dump truck? That number drops significantly. Be one of the elite shops, and say “yes” to the heavy duty repairs. Chief Automotive has rolled out a new line of heavy-duty repair tools, which allows your shop to take on those repairs, and be one of the only shops around that can say “yes”.
Helping a new hire adjust to their role in your shop is important. With the shortage in techs, simply finding great candidates may have been a chore, and narrowing it down to the best one probably took time. Make the most of that effort by setting new techs up for success from the first time they step into your shop. The key is great training. Here are four tips.